Data rights are human rights and we are determined to fairly and fully honour yours. SilverLove strives to guarantee the protection of your personal information when you use our services. Please review our privacy policy.

Who is responsible for your personal information?
SilverLove controls the personal information you send to us and is responsible for your personal data within the meaning of the Bulgarian Law on Personal Data Protection, which implements the GDPR (General Data Protection Regulation) Directive 95/46 / EU .

Where is your personal data stored?
The data we collect from you is stored within the European Economic Area ("EEA"). Each individual data transfer case will transfer your personal data in accordance with applicable laws.

What types of personal information do we collect?
We will collect personal information you provide to us, such as when you place orders, when you contact us for a return of goods or a claim. For example, personal information you send us may include contact information and payment information.

How do we use your personal information?
We may use your personal information for the following purposes:
to create and manage your personal account, to process your orders through our online services, to send you text messages with delivery status notifications, to contact you in case of problems with delivery of your goods and to respond to your inquiries and to inform you about changes, to send you offers for marketing purposes and to improve our service delivery systems.

We will store your information as long as it is necessary to fulfill the purposes above, or as long as required by law. After that our personal data will then be deleted.

What are your rights?

Right of access — you have a right to ask us to confirm whether we are processing information about you, and to request access to this information.

Right to rectification — you may ask us to rectify information you think is inaccurate, and you may also ask us to remove information which is inaccurate or incomplete. If you inform us that your personal data is inaccurate, we will inform relevant third parties with whom we have shared your data so that they may update their own records.

Right of portability — you have a right to obtain your personal data from us and reuse it for your own purposes.

Right to be forgotten — you have a right to seek the erasure of your data, for example where it is no longer necessary for us to continue holding or processing your personal data. This right is not absolute, as we may need to continue processing this information to comply with a legal obligation.

Right to restriction — you have a right to ask us to restrict our processing of your information if:

  • You contest its accuracy and we need to verify whether it is accurate.
  • You ask us to restrict use of it instead of deleting it.
  • We no longer need the information for the purpose of processing, but you need it to establish or defend legal claims.
  • You have objected to processing of your information being necessary for the purposes of our legitimate interests. The restriction would apply while we carry out a balancing act between your rights and our legitimate interests. If you exercise your right to restrict processing, we would still need to process your information for the purpose of exercising or defending legal claims, for the purpose of protecting the rights of another person, or for public interest reasons.

You can always unsubscribe from any mailing list you are included on, ask us to delete or anonymize your forum posts. You can do so by contacting us at


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What are cookies?

Cookies are small text files that are saved to your device when you visit a website. They allow the site to store in them your activities and preferences, such as language, font and other settings, for a specified period of time, so you do not have to enter them every time you go from page to page or visit the site again.

How do we use cookies?

Cookies are used to store:

- Your display settings, such as selected language, colors, font, and more.

- Information whether you have agreed to the use of cookies on this site.

- In addition, for some of the videos and modules embedded in the site, they may collect anonymous information about how you got to the page and which videos you watched.

Allowing cookies is not absolutely necessary for the website to work, but will help to make it better. You can delete or block cookies, but if you do, some features of the site may not work properly.

Cookie information is not used to identify you, and data samples are entirely under our control. Cookies are not used for purposes other than those described here.

How to control cookies

You can control and / or delete cookies whenever you like - see HERE for more information. You can delete all cookies already stored on your device, and you can also set the browser to block them. However, if you do so, you may need to manually adjust some parameters each time you visit a site. In addition, some features or services may not work properly.

Information about the use of cookies

This site uses cookies.

We use cookies to personalize content and ads and analyze our traffic.

Changes in our privacy policy

Any changes we may make to our privacy policy in the future will be posted here and, where appropriate, sent to you by email. Please check the website regularly to see any updates or changes to our privacy policy. By continuing to use our website, you will be deemed to have accepted such changes.

How to contact us about your data

Contact us about the processing of your personal information by emailing us at and our representative will contact you.